Your information
GeoIntegrate Mobile Privacy Policy
Last updated:
GeoIntegrate, LLC ("GeoIntegrate," "we," "us," or "our") respects your privacy and is committed to protecting information processed through GeoIntegrate Mobile (the "App") and its connected services.
GeoIntegrate Mobile is a professional geotechnical field data collection and management application designed for smartphones and tablets and integrated with the GeoIntegrate web platform.
This Privacy Policy explains what information we process, how we use and protect it, when it may be shared, and the choices available to users.
1. Information We Collect and Process
The information processed depends on the features you use, your organization's account configuration, and the records you choose to create, access, or synchronize.
Account and Authentication Information
We process information necessary to identify and authenticate authorized users, including:
- Name, email address, and account identifier.
- Company or organization affiliation.
- User roles and access permissions.
- Authentication information required to access GeoIntegrate services.
Project and Geotechnical Field Data
The App allows authorized users to collect, manage, and synchronize geotechnical field information, including:
- Project and exploration information.
- Borehole, test pit, and other exploration records.
- Soil and rock descriptions and stratigraphy.
- Sampling and field testing information.
- Groundwater observations and measurements.
- Equipment, drilling, and field activity records.
- Backfill and completion information.
- Field notes, observations, and related project information.
This information is generally associated with the user's organization and relevant projects.
Location Information
GeoIntegrate Mobile supports location-based features used in geotechnical fieldwork.
Location information may include:
- Exploration coordinates entered manually or selected on a map.
- Geographic coordinates associated with project records.
- Precise device location when the user grants permission and activates a feature that uses the device's current location.
Location information is used to identify exploration locations, support mapping functionality, and maintain accurate project records.
Saved coordinates may be included in synchronized project records.
Photos, Documents, and Other Attachments
Users may attach project-related files, including photographs, documents, and audio recordings where supported.
These files may contain additional information or metadata, including geographic coordinates, timestamps, or information embedded by the device or source application.
Technical and Support Information
We may process technical information necessary to operate, secure, and troubleshoot the App and connected services, including:
- IP addresses and network request information.
- Request timestamps and service error details.
- Information voluntarily provided through customer support communications.
Additional technical information may be processed by service providers or software components used to operate the App, as applicable.
Locally Stored Information
GeoIntegrate Mobile supports offline fieldwork.
Project records and pending changes may be stored locally on the user's device until synchronization occurs.
Information stored exclusively on the device is not uploaded to GeoIntegrate's connected services until an applicable upload or synchronization operation takes place.
2. How We Use Information
GeoIntegrate processes information to:
- Authenticate users and manage account access.
- Enforce organization and project permissions.
- Create, display, edit, and manage geotechnical field records.
- Support offline data collection and subsequent synchronization.
- Synchronize project records between GeoIntegrate Mobile and the connected GeoIntegrate web platform.
- Display maps and exploration locations.
- Store and retrieve project attachments.
- Provide technical support and troubleshoot application issues.
- Maintain service reliability, security, and operational performance.
- Comply with applicable legal obligations.
Project information is processed to provide the services requested by users and their organizations.
GeoIntegrate does not use geotechnical project records for unrelated purposes without an appropriate basis or authorization.
4. Data Storage, Security, and Retention
Local and Cloud Storage
GeoIntegrate Mobile may store project records and pending changes on the user's device to support offline operations.
When records are synchronized, the associated information is transmitted to and stored by the connected GeoIntegrate services.
Deleting the App or removing locally stored records does not automatically delete information previously synchronized to the GeoIntegrate platform.
Security
GeoIntegrate implements technical and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, loss, and misuse.
Access to project information is managed through user authentication and applicable organization and project permissions.
No electronic storage or transmission method can guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide GeoIntegrate services.
- Maintain authorized organizational and project records.
- Fulfill contractual and operational obligations.
- Comply with applicable laws and regulations.
- Resolve disputes and address security requirements.
Retention may vary depending on the information involved, organizational requirements, and applicable legal obligations.
Certain information may remain in backups until those backups are replaced or deleted under applicable retention procedures.
5. User Choices, Permissions, and Data Deletion
Device Permissions
Depending on the features available and used, GeoIntegrate Mobile may request permission to access:
- Location services to identify exploration coordinates.
- Camera or photos to capture or attach field images.
- Files or documents to upload project attachments.
- Microphone when supported audio-recording functionality is used.
Users can manage applicable permissions through their device settings.
Denying a permission may limit the corresponding feature but does not necessarily prevent use of other App functions.
Revoking permission does not automatically remove information previously saved or synchronized.
Offline Data and Synchronization
Users can work with locally available project records while offline and synchronize pending changes when connectivity is available.
The availability of editing, removal, and synchronization controls depends on the App's functionality and the user's permissions.
Access and Correction
Users may access, update, or correct project information through available App or GeoIntegrate platform functions, subject to organizational permissions.
Account and Data Deletion Requests
Users may request deletion of their accounts or personal information by contacting:
Requests will be reviewed and processed in accordance with applicable law and organizational data ownership requirements.
GeoIntegrate may verify the requester's identity and coordinate with the relevant organization administrator before processing a request.
6. Children's Privacy
GeoIntegrate Mobile is intended for professional use and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
7. Policy Updates and Contact Information
GeoIntegrate may update this Privacy Policy to reflect changes in application functionality, data processing practices, applicable laws, or service operations.
The current version will be made available through a publicly accessible privacy policy webpage, with the latest revision date indicated.
For questions, privacy inquiries, or requests concerning personal information, contact:
GeoIntegrate, LLC
Website: https://geo-integrate.com
Email: support@geo-integrate.com